|
Paul & Nancy
Summerell, Greensboro
December,
2020
Tim, Nancy & I want to thank you, Will and your third tech who worked so hard to
find and correct our heating problem last Wednesday and Thursday (sorry, between masks
& distancing I didn't get the name of the tech who joined Will on Thursday,
but you'll know who it was). Whether it's HVAC, cars, computers, healthcare,
etc., nothing is more challenging than diagnosing a problem than comes & goes
randomly. You guys all really kept after it, and we believe that you found and
corrected the root problem. Thank you all again,
Paul & Nancy Summerell
Ronnie Robbins, High
Point
October, 2020
Integrity, Integrity, Integrity
I had a very sophisticated multi zone system for
each level of my house. Tim did a room by room load test and we ultimately installed a
two zone , two stage system for each floor. The systems operate flawless and our
comfort level has never been better. I cannot say enough about Tim and his crew. They
were extremely knowledgeable, paid attention to the smallest detail. Tim treats his
customers like members of his family and will not sell oversized or up-sell equipment.
I gave Southern Comfort the job because of the quality of Tim’s answers to my
many questions. We are especially impressed with Tim’s integrity and work ethic
as the job proceeded and the installation was excellent.
Debbie Fields,
Greensboro
January, 2020
Professional, prompt, courteous service as always!
Madeline Busch,
Kernersville
January, 2020
Great, professional and knowledgeable staff. Always willing to go the extra mile
while giving useful suggestions on how to save money! Thanks for keeping our home safe
and comfortable throughout the year.
Michele A Stetz, High
Point
January, 2020
The service man was very professional in trying to find the problem with heating
system. He looked at every possible area where the heat would be coming through to my
townhouse. He concluded that it was nothing in the home but the main switch which the
High Point electric company has look at and repair if necessary. JC was very polite
and told me what to do inorder to resolve the issue. I highly recommend your company
for any problem or inspection.
Frank Cunningham,
Greensboro
October, 2019
We had a complete changeover of our heating and air conditioning system in May and
have been every satisfied with the quiet way in which the system has functioned . Tim
and his crew were efficient and knowledgeable installing the system.
Carl Zellers,
Greensboro
September, 2019
Quick response and excellent customer service!
Pat Shepperd,
Greensboro
August, 2019
Technician JC solved my problem of a bad Schrader valve at one third the cost that
another HVAC company was wanting to charge and his solution was better. It is great to
have good service. I highly recommend Southern Comfort.
Tamara Bell,
Summerfield
December, 2018
After being displaced from my home for almost 2 months, I had been given misleading
information from a previous HVAC company, Southern Comfort came recommended from a
friend and came in and helped me out in a timely manner. Aaron, field technician
was very professional and knowledgeable. Danielle, office assistant and Tim, owner
were also a great assessment to me during this time as well. Due to the storms that
came within our area at that time, they were not excepting any new customers. The
commitment and gratitude that you all have shown was amazing. It is very difficult to
have a new contractor come in after someone else. I would highly recommend Southern
Comfort to friends and family. The staff far exceeded my expectations.
Tracey Nafekh,
Summerfield
November, 2018
Tim and his team have been professional and thorough with our heating and cooling
needs over the past few years. We had both top and bottom units replaced with
Tim's crew and are very happy with the install and continuing maintenance and
service on our systems. They responded quickly when our system started failing and we
were in the cold. Tim works closely with his crew, and is patient with us when we ask
a lot of questions and explains the problems and possible solutions, and makes sure we
know how to read our new equipment and what to do. When we realized our issues were
more than our old equipment, Tim referred us to what must be a few of the best
environmental auditing people in this area. He suggested that environmental auditors
look at our draft issues and it resulted in us having wrapped our crawlspace, our
attics and added humidity to the home for the winter months. We are very comfortable
now and we are so thankful for the knowledge and skills that Southern Comfort brought
to the project. Tim even adjusted our new equipment job when we realized we wanted to
add another heating duct to warm an unfinished room for future renos, changing the
order to a larger furnace, and figuring out and installing the additional awkward
ductwork involved. We were offered an excellent warranty and ongoing maintenance for
our units, which includes them changing our air filters so we ensure we stick to the
schedule. I have had an excellent experience with this company and highly recommend
them if you have an obvious problem or need a skilled professional to investigate and
find solutions. Thanks Tim for a fantastic experience!
Philip Cooke, Oak Ridge
/ Summerfield
August, 2018
Great response and service for our commercial and residential accounts.
Anna C., Jessup
Ridge
June, 2018
I made a phone call and had very prompt service. Tim is much more than an
extraordinary specialist who has incredible knowledge that far exceeds any other
technician from all the other companies we have used over the last 50 years. We were
pleased beyond our highest expectations of his dedication and commitment to ensure
that we the customer felt comfortable and assured that he would always address any and
all concerns. Honesty, Integrity and above all Trustworthy! Confidence that you can
get depend on Southern Comfort is pretty much self explanatory. He is highly educated
and has the expertise to install, service and guarantee that you made the right
choice. Top Notch!!
Kurtis Gentry, Guilford
County
June, 2018
Aaron my technician was excellent. He was on time, very polite and professional
and knowledgable. His experience made him very efficient regarding the
installation. He had my new thermostat installed in minutes and had it
programmed and active in no time. Southern Comfort provided a great value,
saving me time and the headache of trying to install this myself. I would
definitely reach out to Southern Comfort again with any of my home heating and air
conditioning needs.
Terri Volz,
Jamestown
May, 2018
Professional service. Courteous. Would recommend to anyone.
Mary Whitley,
Greensboro
April, 2018
They did a good job of explaining what was going on.
Mary Ucciardi,
Greensboro
February, 2018
5 star rating to Southern Comfort. They installed my Nest home thermostat. They are
very professional, courteous w/great communication. The service technician kept the
appointment time and even called ahead to reconfirm. He went through every detail of
the thermostat and ensured everything was working properly before he left. I could not
have asked for a better experience and plan on using Southern Comfort to maintain my
HVAC.
Valerie Graney,
Greensboro
December, 2017
Dominic showed up right on the dot! Very knowledgeable & courteous, I have 2 cats
& he was very careful to keep doors shut. Furnace repaired in less than an hour. I
highly recommend this company!
Robert Hefner,
Stokesdale
December, 2017
Excellent service, friendly and professional. Would recommend to everyone who
is in need of a good HVAC technician.
Jon Enos,
Greensboro
July, 2017
Aaron showed up when promised, replaced the problem part and did a thorough check of
my A/C system. Very courteous and thorough.
Dana Hutton,
Summerfield
July, 2017
Thank you, Aaron and Tim! I appreciate the great customer service, prompt
repair and your professionalism. We were so relieved that you could pick up the
parts and fix our air conditioner on a hot Friday afternoon. I will definitely
call you guys again!
|
